Returns & Exchanges

At abxylute, we want you to be completely satisfied with your gaming experience, which is why we offer a 14-day return window for items in their original condition. If your hardware is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your abxylute device in its original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package to our designated return center for inspection.

• 4.
  Receive Your Refund

  Once our technicians verify the device's condition, we will process your refund to your original payment method within 5 to 7 business days.